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  1. #1
    Registered User
    Join Date
    Apr 2013
    Posts
    12

    Turbine what are you doing

    Please explain to me why I was just charged 14 times for one account. I'm sure it would have been more but you have now overdrawn the account the subscription is tied to.

  2. #2
    Registered User
    Join Date
    May 2007
    Posts
    1

    Re: Turbine what are you doing

    One AC account here and 19 charges, my payment account (main bank account) is locked by the bank. What the hell?

  3. #3
    Registered User
    Join Date
    Mar 2013
    Posts
    1

    Re: Turbine what are you doing

    I am having the same exact problem. My account just got locked too! I have three accounts and was charged 25 times. TWENTY FIVE TIMES. That's $323.75 for a monthly charge. The game isn't that good for that type of charge! This is the first month the system has attempted to charge my card since updating my CC information. Lovely computer mistakes.
    Last edited by Kuromadoshi; 09-27-2013 at 08:28 AM.

  4. #4
    Turbine Support
    Join Date
    Jan 2012
    Posts
    154

    Re: Turbine what are you doing

    We're very sorry this has happened. We are aware of this issue and working to resolve it as soon as possible.

  5. #5
    Registered User Tormar's Avatar
    Join Date
    Mar 2004
    Location
    Ohio
    Posts
    161

    Re: Turbine what are you doing

    My CC was billed 370 times this morning before it was suspended for fraud. I'm not exaggerating.

  6. #6
    Registered User Testify255's Avatar
    Join Date
    Jul 2009
    Posts
    532

    Re: Turbine what are you doing

    Why does this keep happening Turbine? This is what, the third time now that people are charged a ton of times? Last time I was charged like 10 times total.

    Absolutely ridiculous.
    Testify/Sozin/TBL/Dagger Demon
    -Legacy-

  7. #7
    Registered User
    Join Date
    May 2010
    Posts
    673

    Re: Turbine what are you doing

    24 times for me, all today. And customer service is "experiencing higher than normal call volumes". Lol, I bet they are!

  8. #8
    Registered User
    Join Date
    Dec 2003
    Posts
    40

    Re: Turbine what are you doing

    Quote Originally Posted by Carpe_Noctem View Post
    We're very sorry this has happened. We are aware of this issue and working to resolve it as soon as possible.
    WHEN?? 2240.35 in fraudulant charges is no frackin joke!

    You have everyones account locked which means we can't fufill other obligations because of a damn game.

    I think it will be in your best interest to post hourly updates on the progress here, then details of what broke and what is being done.

  9. #9
    Registered User ChuckMGutsup's Avatar
    Join Date
    Oct 2011
    Location
    Seattle,WA
    Posts
    1,434

    Re: Turbine what are you doing

    This will be the 3rd time this kind of thing has happened ... last time I got charged so many times that it send my account into over draft and my auto car payment failed so it ended up costing an extra $25 in NSF fees and $45 in late loan fees ... so it cost me $70 extra that month .... I'm afraid to look at my bank account now :-(
    The Real Trues - Leafcull

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  10. #10
    Registered User
    Join Date
    Jun 2009
    Posts
    1

    Re: Turbine what are you doing

    I was just charged 12.95 16 times to a tune of 194 dollars... FIX THIS NOW!

  11. #11
    Registered User Televangelist's Avatar
    Join Date
    Nov 2003
    Posts
    6,755

    Re: Turbine what are you doing

    Even though I don't play anymore and haven't for some time, I've kept an account subbed to support the game. Not making that mistake again.
    Ingame on Darktide as "An Explorer".

    "I don't think it's a good idea to expose unsuspecting prisoners to Darktide's general chat." ~Severlin

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