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  1. #1
    Turbine Customer Service SDM (ARCHIVED)'s Avatar
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    May 2006
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    Gift Giving and Payments on Friends' Accounts

    It has been brought to my attention that there is some confusion about the best way to give gifts of play time, subscription upgrades and Premium Services to your friends or family. Hopefully this will clear things up, and maybe even provide some ideas.

    If you plan on giving the gift of an upgrade, play time or premium service, please do NOT add your card to your friend's account. I cannot stress this enough. This can often lead to confusion and/or problems. Your card will now be on your friend's account for future use, unless your friend adds a new card. This means, by definition, that you own the account (with your card on file) and you have to call for any account issues. This also means that subscription fees and Premium Services can be charged to your card while it is on file. Unfortunately, we've seen this lead to unpleasant situations (even between friends) in some cases.

    To give a gift there are a couple of options. You can call or email the Account Management department and request to pay for the gift (subscription time, upgrade, Premium Service). You can also email. Contact links for both can be found in my signature.

    If you're calling, be sure you have:
    -the last 4 digits of your credit card
    -the billing address on file
    -what gift you'd like to give

    If you're emailing, be sure to include:
    -your username (game login)
    -your first and last name
    -the last 4 digits of your credit card
    -the billing address on file
    -what gift you would like to give

    Either way, you'll need to have at least two of the following for the account that you want the gift applied to:
    -the name of at least 1 character & the server the character is on
    -the first and last name of the account user
    -the email address on file
    -the address on file
    -the username of the account (not recommended for privacy/security reasons)


    If you're giving a Premium Service to your friend, you'll only be able to pay for it. They will need to submit the Premium Service request directly, and verify their credit card information that is on file on the account - not the card details used to make the payment. The link for the Premium Services page is in my signature below.

    If you have any additional questions about gift giving, please feel free to respond to this post!
    Turbine Support Portal
    Account Management Phone Support: (781) 407-4020
    Monday - Friday from 10am - 9pm (EST), Weekends from Noon to 9pm (EST)

  2. #2
    Registered User strawberryorange's Avatar
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    Nov 2008
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    Woonsocket RI
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    60

    Re: Gift Giving and Payments on Friends' Accounts

    I'm not sure if I'm missing something but where is the email address for account gifting? One of my allegiance buddies has been tiring to gift one of my accounts.

  3. #3
    Turbine Customer Support Victorie's Avatar
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    May 2009
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    551

    Re: Gift Giving and Payments on Friends' Accounts

    Please click the Accounts and Email link in my signature.
    Last edited by Victorie; 10-09-2009 at 12:14 PM.
    AC Knowledge Base / Account Support / Tech Support / Game Download / Forum Support / In-Game Support / Paid Services
    ... can now be found HERE: http://www.turbine.com/support
    Click the "Support Center" tab, then "Submit a Ticket"

    Account Management Phone: 855-WBGAMES or (781) 407-4020
    Sunday to Saturday from 10:00 AM to 7:00 PM Eastern

  4. #4
    Registered User
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    Dec 2010
    Posts
    1

    Re: Gift Giving and Payments on Friends' Accounts

    None of the links you have provided produce a link to a form where I am able to pay for a friends subscription.

    Can you provide a hotlink to the exact location of the form I fill out to pay for a friend's account?

    Perhaps if there is no form to gift a subscription, and you are asking us to use another form, can you provide an exact link to the form you would like us to use?

  5. #5
    Turbine Customer Support Victorie's Avatar
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    May 2009
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    551

    Re: Gift Giving and Payments on Friends' Accounts

    Sorry I didn't respond sooner. If you haven't figured it out yet:

    Click the link in my signature.
    Click the Support Center tab.
    Click the Submit a Ticket link.
    Fill out the form on that page.
    AC Knowledge Base / Account Support / Tech Support / Game Download / Forum Support / In-Game Support / Paid Services
    ... can now be found HERE: http://www.turbine.com/support
    Click the "Support Center" tab, then "Submit a Ticket"

    Account Management Phone: 855-WBGAMES or (781) 407-4020
    Sunday to Saturday from 10:00 AM to 7:00 PM Eastern

  6. #6
    Registered User Volt's Avatar
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    Feb 2004
    Location
    Blackstone MA
    Posts
    313

    Re: Gift Giving and Payments on Friends' Accounts

    what option do we pick for "Support Team"? I looked at them all and can't find a gift account option. This new setup is giving me a headache lol.
    Where am I going and why am I in this handbasket?

    Monarch Second Coming allegiance TD

    retired from AC till turbine see the error they are making with making AC a class based game.

  7. #7
    Turbine Customer Support Victorie's Avatar
    Join Date
    May 2009
    Posts
    551

    Re: Gift Giving and Payments on Friends' Accounts

    You want Account Support for gifts.
    AC Knowledge Base / Account Support / Tech Support / Game Download / Forum Support / In-Game Support / Paid Services
    ... can now be found HERE: http://www.turbine.com/support
    Click the "Support Center" tab, then "Submit a Ticket"

    Account Management Phone: 855-WBGAMES or (781) 407-4020
    Sunday to Saturday from 10:00 AM to 7:00 PM Eastern

  8. #8
    Registered User Volt's Avatar
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    Feb 2004
    Location
    Blackstone MA
    Posts
    313

    Re: Gift Giving and Payments on Friends' Accounts

    I'm sorry to be a pain but what option on "Request Type"? I'm lost here and I don't have time to call .
    Where am I going and why am I in this handbasket?

    Monarch Second Coming allegiance TD

    retired from AC till turbine see the error they are making with making AC a class based game.

  9. #9
    Registered User Thargos's Avatar
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    Feb 2005
    Location
    Cragstone Library
    Posts
    408

    Re: Gift Giving and Payments on Friends' Accounts

    I don't suppose there is an easier way to give gift subscriptions nowadays is there?

    With the relaunch of AC2 it might behoove you to give this some attention. I have a few people that i would like to sub up for a few months but this process looks a tad clunky.

    Just a suggestion.
    Last edited by Thargos; 12-14-2012 at 03:30 PM.
    Thargos has been saved.

  10. #10
    Registered User LIZARD_WARRIOR_SC's Avatar
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    Feb 2013
    Posts
    28

    Re: Gift Giving and Payments on Friends' Accounts

    what is this blight blue text on a lighter blue back ground makes things hard to see keep the text to black or some other color that not gonna blend in with the background.

    Quote Originally Posted by Thargos View Post
    I don't suppose there is an easier way to give gift subscriptions nowadays is there?

    With the relaunch of AC2 it might behoove you to give this some attention. I have a few people that i would like to sub up for a few months but this process looks a tad clunky.

    Just a suggestion.

  11. #11
    Registered User
    Join Date
    Dec 2003
    Posts
    1,629

    Re: Gift Giving and Payments on Friends' Accounts

    Quote Originally Posted by Victorie View Post
    You want Account Support for gifts.
    I have sent 4 emails requesting to gift one month for a friend, including all required information, and I have received nothing except for the automated responses. No direct response - and no gift subscription. So...what now?
    ****Disclaimer: Any errors in spelling, tact, or diplomacy are transmission errors. . ..
    Aymyurdadi II tells you, "You always manage to find the bugs..."

    Customer Service matters

  12. #12
    Registered User
    Join Date
    Dec 2003
    Posts
    1,629

    Re: Gift Giving and Payments on Friends' Accounts

    "Thank you for your inquiry. We currently are not able to grant access time as a gift to another player. When that is available again, we will make an announcement to let everyone knows. You will want to submit a new ticket when gifts are available again. I do apologize for any inconvenience."

    So, a one month sub payment is no longer an option?
    ****Disclaimer: Any errors in spelling, tact, or diplomacy are transmission errors. . ..
    Aymyurdadi II tells you, "You always manage to find the bugs..."

    Customer Service matters

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